All LENUS products are made from scratch, in small batches in Encinitas, California.
For any problems with your order, please email to info@ShopLenus.com
Items are typically in stock and are shipped as soon as possible, usually within 2-4 business days. Sometimes a new batch needs to be made, which delays order shipping by a couple of days.
You will receive a confirmation email to confirm the order. When your order is shipped, you will get a shipping confirmation email including a tracking number.
Shipping is $3.80 flat rate, orders over $48 are shipped free of charge.
Expedited shipping: You may request to expedite your order by contacting info@ShopLenus.com
Estimated delivery time may vary depending on the shipping destination.
Delivery times may be affected by the global situation surrounding COVID-19. Please visit the USPS website (for orders within the United States) or Canada Post website (for orders within Canada) for up-to-date information on shipping policies during this time.
Orders are processed & shipped Monday to Saturday. Orders received on Saturdays and Holidays will be processed on the next business day.
Products are shipped in a variety of packages using nearly 100% reclaimed clean shipping materials including plastic bubble wrap, cardboard boxes, brown paper, shredded paper fill, shipping peanuts, etc. You may receive different looking package with every order, but be sure the product inside is very much the same. Environmental conservation is very important to us and that is a powerful way to save natural resources.
Should you be unhappy with the it because of an inaccurate description or negative reactions, please write an email to info@ShopLenus.com before leaving a negative review. We will be happy to arrange something that will make you feel more satisfied, including refund, exchange or sending a new product.
In order to get a 100% refund, product should be sent back. Shipping charges are not refundable. Buyer is also responsible for return shipping charges.
Return Adress: LENUS Handcrafted, 468 Cerro St, Encinitas CA 92024
For international orders shipping prices are calculated at checkout. Any over charges will be refunded within 1-2 business days. All international order and final. There are no refunds or returns offered for orders outside United States of America.
If you need to cancel the order, please write to info@ShopLenus.com